Professional Profile: Key Account Manager, Emma BrysonPosted: May 16th, 2018
We’re firm believers at Isoclad that our success is down to the incredible characters who work here, turning the cogs and helping everything run as it should.
Our first in a series of professional profiles, we speak to our Key Account Manager, Emma Bryson, where she opens up about her time at Isoclad.
How long have you worked at Isoclad?
I have worked at Isoclad for a whopping 12 years and 8 months
What does your job entail?
The main areas of my job include raising quotations and processing orders. I try to offer the highest level of customer service possible to our customers as I know they’re extremely busy.
During her time at Isoclad, Emma has gained an incredible volume of knowledge relating to the panel manufacturing industry. Her expertise, along with her vast experience, means customers and colleagues alike often rely on her to ensure projects and orders go as smoothly as possible.
What is the most important aspect of your job?
Customer support, without a doubt. Many of our customers work in challenging environments to demanding deadlines. It’s good to know that I can assist in any way possible. Whether this is liaising with production to push something through as a priority or speaking to manufacturing to give a customer an update. Because everything we do happens under one roof, we can really work as a team to offer customers the very best solution to their requirements.
How has your role developed since you’ve been at Isoclad?
Having gained lots of experience in the panelling industry, I now feel comfortable enough to get involved with the technical aspect of any complicated applications and more demanding customer requirements.
What challenges do you often face in your role and how best do you resolve these?
Lack of information from customers – discussions to help customers understand the importance of identifying their correct specification.
If you were a packet of crisps, what would you be and why?
Kettle Chips, Sea Salt and Balsamic Vinegar – Made from all the best ingredients!