Professional Profile: Business Development Manager, Amy AllisonPosted: July 18th, 2018
Getting to grips with Isoclad’s range of composite panels and ancillary items is all in a day’s work for one of our most recent additions to the team, Amy Allison, our Business Development Manager.
Here, in her professional Isoclad profile, we ask Amy about her role at Isoclad and how she has found her initial months inside our busy sales office.
What does your job at Isoclad entail?
‘Developing new business as well as building relationships with our existing customers. Spreading the word about Isoclad and our outstanding products and services.’
What is the most important aspect of your job?
‘Building relationships. Ensuring that every customer receives our highest level of service and increasing the awareness throughout the UK.’
Which team members do you work with and why?
‘Isoclad’s Marketing and Sales Manager, Kim Walker. We work very closely together as Sales and Marketing go hand-in-hand. We are always looking for new ways to engage with potential customers as well as ensuring that we consistently deliver our outstanding service to our existing customers. Because we are a growing business, we’re always looking for new and exciting ways to spread the word about Isoclad.’
I also work closely with our Technical Sales Manager, Andy Palmer, who is an absolute wealth of knowledge within the industry and has taught me so much in the short time that I’ve been with Isoclad! Andy is the crucial link between myself and the customer and is always on-hand to offer any technical assistance on site. As well as this I work closely with Emma Symington and Emma Bryson, our Account Managers who look after all of our existing customers and tend to their every need!’
What can happen in your job that helps you to sleep well at night?
‘Knowing that I have started a new relationship or been able to re-engage a customer that we haven’t dealt with for years is such a good feeling! We’re not a huge business, so knowing that a customer has chosen to put their trust in us over any other manufacturer is brilliant, and even better when they come to us because of the service that we have provided for them.’
How has your role developed since you’ve been at Isoclad?
‘I’ve only been with Isoclad for a short time, so I feel that my role is developing and changing more and more every day. To think that on my first day I didn’t even know what a panel was and now I’m confidently speaking to architects, main contractors etc. about our range of products! I know I still have a huge amount to learn but slowly but surely I feel like I’m getting there.’
What challenges do you often face in your role and how best do you resolve these?
‘Quite often I get told that we are a little more expensive than our competitors and this creates an instant barrier between myself and the customer – but not for long! The most important thing to recognise here is that we do not try to be the cheapest in the market.
We’re here and we continue to grow because of the outstanding service that we have always delivered. We aim to be as flexible as possible towards each and every customer to ensure that their experience with us is of the highest standard.
The fact that we offer services such as custom clad and panel manager is just another way in which we deliver a highly effective, efficient and complete service. I think the way in which we differ from other companies is that to Isoclad, our customers are not just an order number on a job card, they’re people!
We can often be found having catch ups with our customers over a cuppa – chatting about business, holidays and anything else that springs to mind. We care about relationships and that’s why we continue to be a leader in the market.
What has been your biggest achievement during your time at Isoclad?
‘I think that just settling in and being (hopefully) a valuable member of the team is an achievement to me. I’ve already started to build some exciting relationships so it will be brilliant to watch them grow in the future.’
Where do you see Isoclad in three years’ time?
‘I would like to think that in three years’ time Isoclad will be involved in many more projects on a larger scale than what we are now. There’s so much of the market that we haven’t even looked at yet so I know that we have lots of exciting times ahead. It would be fantastic to work closely with architects around the UK and be involved in projects from the very first stage. After that, who knows… I think we might take over the world!
Any particularly memorable times at Isoclad?
‘My first site visit with Andy was a fantastic experience for me as it was great to see the way in which our panels are used and the projects that we get involved with.’
Where has been the best place you have recently visited and why?
‘I recently spent a couple of weeks travelling in Thailand which was the best experience I’ve ever had. It was amazing to experience new cultures as well as doing lots of things that were out of my comfort zone (such as eating a scorpion)!
What did you want to be when you grew up?
‘I actually wanted to be a vet when I was younger but then decided after spending my work experience seeing lots of gory operations that it wasn’t for me!’